Enquiry & booking settings

Enquiry & Booking Settings

The Enquiry calls feature lets customers book a discovery or quote call directly from a public-facing booking page. When someone submits a request, the call is added to your calendar and a lead is automatically created in your pipeline — making it ideal for food trucks, event caterers, and corporate catering teams who want to turn website visitors into booked clients without back-and-forth emails.

Getting There

Navigate to Settings → Enquiry & Booking to open the configuration page.

What You Can Configure

Availability & Timing

• Slot Duration (mins) — How long each call slot lasts.
• Buffer Before (mins) and Buffer After (mins) — Padding time around each booking to prevent back-to-back calls.
• Min Lead Time (hours) — How far in advance a customer must book.
• Max Advance Days — How many days ahead customers can schedule a call.

Staff

• Bookable Staff — Select which active team members customers can book time with. Only staff with an active status appear in this list.

Booking Form

• Form — Attach one of your published or active forms to the booking flow. This lets you capture custom information (event details, guest count, dietary needs, etc.) at the time of booking.

Widget Customisation

• Widget Heading and Widget Subheading — Set the text displayed at the top of your public booking page to match your brand voice.
• Confirmation Message — The message customers see after successfully submitting a booking request.

Enabling the Feature

Toggle the feature on using the Enabled switch at the top of the page. Until this is turned on, the public booking page will not be accessible to customers.

Saving Your Settings

After making changes, click Save to apply your configuration. Your public booking link is available to share or embed once the feature is enabled.

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> Tip: Pair this feature with a tailored intake form built in Forms to automatically collect event details the moment a lead books a call.