My event isn't showing on the calendar

My Event Isn't Showing on the Calendar

If an event you've created in CaterCloud isn't appearing on the calendar view, it's usually caused by an active filter, a date or timezone mismatch, or the event being archived. This guide helps you quickly locate a missing event and get it visible again.

Check Your Active Filters

The calendar view typically shows only events that match your current filter settings. A missing event is often just hidden by a filter you've set previously.

• Look for a Filters or View Options control near the top of the calendar and check which Status or Stage values are selected (for example, *Tentative*, *Confirmed*, *Completed*).
• If only certain stages are enabled, toggle on the stage that matches your event.
• Check whether there is a filter limiting results by Assigned Staff or Client that might be excluding the event.
• Clear all active filters to return the calendar to its default view, then search again.

Check the Date Range and Timezone

If filters look correct, the event may simply be outside the visible date window.

• Confirm the calendar is set to the correct month, week, or day view and navigate to the date the event is scheduled.
• Open the event record directly and verify the Event Date and Start Time fields are set correctly.
• If your account operates across multiple timezones, check that your Account Timezone setting matches the timezone used when the event was created. A timezone mismatch can shift an event to an unexpected date on the calendar.

Check Whether the Event Is Archived

Archived events are typically hidden from the main calendar view by default.

• Search for the event by name or client in the Events or Bookings section of CaterCloud.
• If you locate it there but it doesn't appear on the calendar, the event may have been archived or cancelled. Open the record and check its status.
• To make it visible again, update the status to an active stage or restore it from the archive if that option is available.

Still Can't Find It?

Double-check that the event was fully saved — partially completed records may not appear on the calendar until all required fields are filled in.

> Tip: Use the Events list view alongside the calendar when troubleshooting — it's easier to spot archived or draft events in a list format.