The staff portal (mobile)

Using the Staff Portal (Mobile)

The CaterCloud staff portal gives team members a simple, app-free way to view their upcoming shifts, confirm availability, and read event details — all from a link sent to their email. No account or password is required.

Getting Access

Staff portal access works through a magic link sent by your employer.

• Check your email for a message containing your portal link.
• Tap the link to open the portal directly — no login form to fill in.
• Links are valid for 1 hour. If yours has expired, you'll see a message saying *"That link has expired or already been used."* Ask your employer to send a new one.

Viewing Your Shifts

Once inside the portal, your home screen greets you by name and shows:

• Today's shifts at the top, so you can see what's on right now.
• Upcoming shifts listed below, each showing the date, start and end times, role, and event location.
• A summary of your hours this week.

Any shifts still waiting on your response will be flagged so you can act on them quickly.

Expressing Interest in Open Shifts

If your employer has opened shifts for staff to request, they appear in the Available shifts section.

• Each card shows the event name, date, time range, and location.
• Tap I'm interested to send a request. The button changes to Requested ✓ immediately.
• Changed your mind? Tap Withdraw next to the confirmed request to cancel it.
• Once your employer confirms you on a shift, the card shows a Confirmed badge instead.

Reading Event Briefs

Shift cards link through to event details including the venue name and address. Use the location information to plan your travel before the day.

Confirming or Declining Shifts

When your employer assigns you to a shift, it appears in your upcoming list. Unconfirmed shifts are highlighted — tap through to confirm your attendance so your employer knows you're locked in.

---

Tip: If you bookmark your portal link, remember it expires after 1 hour — always use the latest link from your email for reliable access.